FAQ

Welcome to the Haowubox Help Center! Below you’ll find answers to some of our most frequently asked questions.

For personalized assistance, please contact our customer support team at gaaagagooogo@gmail.com and include your Order Number and the email address used during checkout.

Purchasing & Transactions

Applying Discount Codes

Add your desired Christmas and holiday products to your shopping cart and proceed to checkout.

On mobile devices, tap the order summary section to locate the discount code field. On desktop devices, the discount or promotional code field will generally appear alongside your order summary.

Please confirm that the discount has been successfully applied before completing payment.

Accepted Payment Methods

Depending on availability at checkout, our store may support secure payment methods such as:

  • Apple Pay;

  • Google Pay;

  • PayPal;

  • Visa;

  • MasterCard;

  • American Express;

  • Diners Club; and

  • Other supported credit or debit cards.

Available payment methods may vary depending on your location, device, and payment provider.

International Shipping Cost

Unless otherwise stated at checkout, we charge a flat international shipping rate of $5.99 USD.

Your final order total, including applicable shipping charges, taxes, discounts, or promotions, will be displayed before you complete payment.

Shipping & Delivery

International Delivery

Haowubox ships to customers in multiple countries and regions.

Depending on product availability and your destination, your Christmas decorations, holiday gifts, seasonal décor, and related products may be dispatched from different fulfillment centers, warehouses, suppliers, or logistics partners.

Estimated Delivery Time

Once your order has been processed and handed over to the carrier, international delivery generally takes approximately 10 to 20 business days.

Actual delivery times may vary depending on destination, customs processing, carrier conditions, seasonal demand, weather, and other logistical circumstances.

Tracking Your Order

Once your package has been dispatched, you will generally receive a shipping confirmation email containing your tracking information.

You may track your shipment through the applicable carrier’s tracking service or a global tracking platform such as 17TRACK.

Tracking Has Not Updated

Tracking information may take approximately 24 to 72 hours after dispatch to become active.

Temporary periods without tracking updates may occur while packages move between international distribution centers, customs facilities, or local carriers.

If your tracking information has not updated for more than seven (7) consecutive days, please contact us at gaaagagooogo@gmail.com with your Order Number and order email address.

Split Shipments

Orders containing multiple products may sometimes be shipped in separate packages to improve fulfillment efficiency.

If this occurs, you may receive different tracking numbers and shipping confirmation emails for each package.

Order Changes & Cancellations

Changing Your Shipping Address

Address correction requests should be submitted as soon as possible and preferably within twelve (12) hours after placing the order.

Please email gaaagagooogo@gmail.com with the subject line:

Urgent: Address Change

Include:

  • Your Order Number;

  • The email address used to place the order; and

  • The complete corrected shipping address.

We will make reasonable efforts to update the address before fulfillment begins. Once an order has already been processed or transferred to the carrier, we may no longer be able to change the delivery address.

In some cases, you may need to contact the carrier directly regarding possible delivery adjustments.

Changing Products in an Order

If you need to request a change to the style, color, quantity, or product selection in your order, please contact us as soon as possible.

Use the subject line:

Urgent: Order Change

Please include your Order Number, checkout email address, and a clear description of the requested changes.

Changes cannot be guaranteed once warehouse processing or fulfillment has begun.

Cancelling an Order

You may contact us to request cancellation of an order that has not yet entered fulfillment or shipment.

Cancellation requests are not guaranteed and depend on the current processing status of the order.

Once an order has already been shipped, it generally cannot be canceled.

Any approved refund will be handled in accordance with our applicable Return & Refund Policy and payment processing timelines.

After-Sales & Product Support

Product Damaged During Shipping

If your Christmas decoration, holiday gift, seasonal décor item, or other product arrives damaged, please contact us at gaaagagooogo@gmail.com as soon as possible.

Please include:

  • Your Order Number;

  • The email address used to place the order;

  • Clear photographs or video showing the damaged item;

  • Photographs of the packaging where relevant; and

  • A photograph of the shipping label where possible.

Our team will review the information and assist you in accordance with our Return & Refund Policy.

Product Quality Issues

We make reasonable efforts to provide quality Christmas and holiday products.

If you believe your item has a manufacturing defect, please contact us with:

  • A description of the issue;

  • Clear photographic or video evidence;

  • Your Order Number; and

  • Your checkout email address.

Each claim will be reviewed individually.

Wrong or Missing Items

If you receive the wrong product or believe an item is missing from your shipment, please contact our support team.

Include your Order Number, checkout email address, and clear photographs of the products and package contents you received.

Please remember that some multi-item orders may arrive in separate shipments.

Account & Email Support

Missing Order Confirmation Email

If you have not received your order confirmation, please first check your spam, junk, promotions, or other filtered email folders.

If you still cannot locate the confirmation, contact gaaagagooogo@gmail.com using the email address associated with your purchase whenever possible.

Please include any available order information so we can assist you.

Waiting for Tracking Information

Tracking information is generally sent after your order has been processed and dispatched.

Please check your spam or junk folder if you have not received a shipping confirmation email.

If your order has been processed but you still have not received tracking information after a reasonable period, please contact our customer support team.

Customer Support

For additional assistance, please contact:

Brand: Haowubox
Operating Company: Mirthavia Inc
Email: gaaagagooogo@gmail.com
Phone: +1(307) 200-2803
Company Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Website: haowubox.com

For faster assistance, please include your Order Number and the email address used to place your order.